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Delivery Information

Delivery Information OF LAFONIS.COM

GENERAL POLICY

These terms and conditions are applicable to the supply of products trade by Lafonis to buyer hereafter referred as the Customer.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. You agree to provide only accurate and truthful information. Lafonis reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

 

PRICE POLICY

All price are quoted in Ringgit Malaysia (RM). Every effort is made to update and keep current the prices shown on our website. However the Company reserves the right to amend prices in respect of orders which have not been accepted. Where a product is pictured on the website is for reference only (the actual product may vary slightly), the price quoted includes only the main product described and not any accessories or accompanying items shown except where otherwise stated.

 

PAYMENT POLICY

Payment Method

Payment only can be made through Online Interbank Transfer with the Bank Account that we provided.

You will receive an email notification from us.Upon confirmation and successful transaction of payment, we will E-mail you an Order Confirmation. Any delays in shipment or unavailability of purchased items will be notified via E-mail.

 

PRODUCT AVAILABILITY

Products that are currently in stock in our warehouse, typically your order will be delivered to you within 1 week from date of full payment received.

If any products are not available at the time of your order we will contact you immediately via E-mail, you will then have the option to wait for the stock replenishment or we will give you a full refund.

 

SHIPPING POLICY

Delivery within Malaysia

Via City-Link– All delivery will be shipped using City-Link.

Postage fee will be measured by actual weight or volumetric weight which is higher. Kindly refer to below chart for the rate.

http://www.citylinkexpress.com/MY/RateCalc.aspx

International Delivery

Please contact us at lafonis8@yahoo.com or sales@lafonis.com.my for further enquiries.

 

REFUND POLICY

Currently, we are unable to do a refund for items that you may not like after purchasing. Please educate yourself with the products through our website and if you have further enquiries, please contact us at lafonis8@yahoo.com or sales@lafonis.com.my before placing your order.

 

CANCELLATION POLICY

Currently, all orders which have been processed and delivered cannot be cancelled or altered.

 

RETURN AND EXCHANGE POLICY

We will pay for the return shipping costs if the product return is a result of our error (ie. you received an incorrect item(s)). Kindly email us at lafonis8@yahoo.com or sales@lafonis.com.my and affix the photo of the incorrect item(s).

For item(s) returned for an exchange or other reason:

You are responsible for the return shipping cost. No return(s) will be accepted after 7 days.

Be noted that shipping cost is not refundable.

We only accept return via City-Link.

Re-shipping charges for exchanged item(s) will be applied. You will bear the shipping cost of the new item and difference in price between the returned and new item.

The following items cannot be returned for exchange:

Item(s) with tag/original packing removed by buyer

Item(s) used/washed by buyer

 

DAMAGED ITEM

Our store procedures are to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at lafonis8@yahoo.com or sales@lafonis.com.my within 3 days of receiving the product. We will gladly replace it at no charge if it was in our error.

 

PRIVACY POLICY

At Lafonis, your privacy is very important to us. All information is confidential and will not be shared with any third parties. We hope you have enjoyed shopping with us. Please come back again soon!

Lafonis reserves the right to make any changes to our policies and product prices where deemed fit without notice. Please go through our Shipping Policies from time to time before making any purchases.

 

Last updated on 04/03/2017.